{
    "id": "cfbe60a9-5069-4069-90ba-0c782dd5ce3a",
    "slug": "barometre-services-essentiels-vague-1",
    "country": "BF",
    "title": "Baromètre des services essentiels, vague 1",
    "description": "Électricité, eau, télécoms, Mobile Money, banques, santé, transports : votre expérience des services essentiels, opérateur par opérateur.",
    "theme": {
        "slug": "energie-eau",
        "name": "Énergie et eau"
    },
    "series": {
        "slug": "barometre-services-essentiels",
        "wave": 1
    },
    "status": "final",
    "published_at": "2026-10-01T10:00:00+00:00",
    "respondents": 600,
    "fieldwork": {
        "from": "2026-07-06T08:02:04+00:00",
        "to": "2026-09-27T15:51:15+00:00"
    },
    "methodology": {
        "population": "Usagers des services essentiels âgés de 18 ans et plus, résidant au Burkina Faso.",
        "recruitment": "Questionnaire en ligne diffusé par Consom'Action (site, réseaux sociaux, WhatsApp) et panel ; échantillon non probabiliste.",
        "collection": "Questionnaire en ligne sur téléphone, en français et anglais, 67 questions, durée médiane 10 min. Résultats bruts, non pondérés, arrondis à l’unité.",
        "limits": "Les usagers connectés et urbains sont surreprésentés ; les scores des opérateurs ayant moins de 30 répondants ne sont pas publiés.",
        "incomplete_excluded": 0,
        "status_note": "Statut : résultats définitifs, validés par le comité méthodologique de Consom’Action le 1 octobre 2026.",
        "notes": "Score de confiance : 40 % satisfaction, 30 % confiance, 15 % réclamations traitées, 15 % NPS normalisé ; n minimal de 30 répondants par opérateur."
    },
    "summary": "Première vague du baromètre trimestriel des services essentiels : satisfaction, confiance, réclamations et recommandation, avec un score de confiance sur 100 pour chaque opérateur ayant au moins 30 répondants.",
    "key_takeaways": [
        "En tête de leur secteur : Orange Burkina (Télécoms, 52,0/100) ; Wave (Mobile Money, 69,1/100) ; Coris Bank (Banques, 59,7/100) ; CMA du secteur 30 (Santé, 49,8/100) ; Cars interurbains (Transports, 49,6/100).",
        "La santé publique et l'électricité obtiennent les scores de confiance les plus bas.",
        "Moins de la moitié des réclamations déposées sont déclarées traitées dans plusieurs secteurs."
    ],
    "limitations": [],
    "citation": "Consom’Action (2026). Baromètre des services essentiels, vague 1 Consomètre, résultats définitifs, n = 600, 6 juillet 2026 – 27 septembre 2026. dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1",
    "questions": [
        {
            "code": "ELEC_usage",
            "type": "yes_no",
            "label": "Votre foyer est-il raccordé au réseau électrique ?",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "donut",
            "reading": "88 % des répondants ont répondu « Oui ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 526,
                    "percent": 87.7
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 74,
                    "percent": 12.3
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/ELEC_usage"
            }
        },
        {
            "code": "ELEC_operateur",
            "type": "single",
            "label": "Quel est votre fournisseur d'électricité ?",
            "respondents": 526,
            "missing": 74,
            "multiple": false,
            "chart": "hbar",
            "reading": "100 % des répondants ont répondu « SONABEL ».",
            "distribution": [
                {
                    "code": "sonabel",
                    "label": "SONABEL",
                    "count": 526,
                    "percent": 100.0
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/ELEC_operateur"
            }
        },
        {
            "code": "ELEC_satisfaction",
            "type": "scale",
            "label": "Globalement, quelle note de satisfaction donnez-vous à ce service, de 0 à 10 ?",
            "respondents": 526,
            "missing": 74,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 5,1, médiane 5, écart-type 2,0.",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 8,
                    "percent": 1.5
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 11,
                    "percent": 2.1
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 27,
                    "percent": 5.1
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 67,
                    "percent": 12.7
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 83,
                    "percent": 15.8
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 106,
                    "percent": 20.2
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 93,
                    "percent": 17.7
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 70,
                    "percent": 13.3
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 37,
                    "percent": 7.0
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 16,
                    "percent": 3.0
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 8,
                    "percent": 1.5
                }
            ],
            "statistics": {
                "mean": 5.13,
                "median": 5.0,
                "sd": 2.01,
                "min": 0.0,
                "max": 10.0,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/ELEC_satisfaction"
            }
        },
        {
            "code": "ELEC_confiance",
            "type": "scale",
            "label": "Quelle confiance accordez-vous à ce prestataire, de 1 à 5 ?",
            "respondents": 526,
            "missing": 74,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 2,7, médiane 3, écart-type 0,8.",
            "distribution": [
                {
                    "code": "1",
                    "label": "1",
                    "count": 34,
                    "percent": 6.5
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 187,
                    "percent": 35.6
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 231,
                    "percent": 43.9
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 68,
                    "percent": 12.9
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 6,
                    "percent": 1.1
                }
            ],
            "statistics": {
                "mean": 2.67,
                "median": 3.0,
                "sd": 0.82,
                "min": 1.0,
                "max": 5.0,
                "scale": {
                    "min": 1,
                    "max": 5
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/ELEC_confiance"
            }
        },
        {
            "code": "ELEC_reclamation_traitee",
            "type": "yes_no",
            "label": "Votre réclamation a-t-elle été traitée ?",
            "respondents": 179,
            "missing": 421,
            "multiple": false,
            "chart": "donut",
            "reading": "53 % des répondants ont répondu « Non ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 84,
                    "percent": 46.9
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 95,
                    "percent": 53.1
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/ELEC_reclamation_traitee"
            }
        },
        {
            "code": "ELEC_nps",
            "type": "nps",
            "label": "Recommanderiez-vous ce prestataire à un proche, de 0 à 10 ?",
            "respondents": 526,
            "missing": 74,
            "multiple": false,
            "chart": "gauge",
            "reading": "note moyenne de 5,1 sur 10 ; 8 % de promoteurs (9 ou 10) et 72 % de détracteurs (0 à 6).",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 12,
                    "percent": 2.3
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 26,
                    "percent": 4.9
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 45,
                    "percent": 8.6
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 53,
                    "percent": 10.1
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 76,
                    "percent": 14.4
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 87,
                    "percent": 16.5
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 81,
                    "percent": 15.4
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 59,
                    "percent": 11.2
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 45,
                    "percent": 8.6
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 20,
                    "percent": 3.8
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 22,
                    "percent": 4.2
                }
            ],
            "statistics": {
                "mean": 5.08,
                "median": 5.0,
                "sd": 2.39,
                "min": 0.0,
                "max": 10.0,
                "nps": -64.3,
                "promoters": 8.0,
                "passives": 19.8,
                "detractors": 72.2,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/ELEC_nps"
            }
        },
        {
            "code": "EAU_usage",
            "type": "yes_no",
            "label": "Votre foyer est-il abonné au réseau d'eau potable ?",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "donut",
            "reading": "74 % des répondants ont répondu « Oui ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 442,
                    "percent": 73.7
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 158,
                    "percent": 26.3
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/EAU_usage"
            }
        },
        {
            "code": "EAU_operateur",
            "type": "single",
            "label": "Quel est votre fournisseur d'eau ?",
            "respondents": 442,
            "missing": 158,
            "multiple": false,
            "chart": "hbar",
            "reading": "100 % des répondants ont répondu « ONEA ».",
            "distribution": [
                {
                    "code": "onea",
                    "label": "ONEA",
                    "count": 442,
                    "percent": 100.0
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/EAU_operateur"
            }
        },
        {
            "code": "EAU_satisfaction",
            "type": "scale",
            "label": "Globalement, quelle note de satisfaction donnez-vous à ce service, de 0 à 10 ?",
            "respondents": 442,
            "missing": 158,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 6,2, médiane 6, écart-type 1,9.",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 0,
                    "percent": 0.0
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 4,
                    "percent": 0.9
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 13,
                    "percent": 2.9
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 12,
                    "percent": 2.7
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 51,
                    "percent": 11.5
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 63,
                    "percent": 14.3
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 99,
                    "percent": 22.4
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 90,
                    "percent": 20.4
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 62,
                    "percent": 14.0
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 30,
                    "percent": 6.8
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 18,
                    "percent": 4.1
                }
            ],
            "statistics": {
                "mean": 6.23,
                "median": 6.0,
                "sd": 1.88,
                "min": 1.0,
                "max": 10.0,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/EAU_satisfaction"
            }
        },
        {
            "code": "EAU_confiance",
            "type": "scale",
            "label": "Quelle confiance accordez-vous à ce prestataire, de 1 à 5 ?",
            "respondents": 442,
            "missing": 158,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 3,3, médiane 3, écart-type 0,9.",
            "distribution": [
                {
                    "code": "1",
                    "label": "1",
                    "count": 8,
                    "percent": 1.8
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 76,
                    "percent": 17.2
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 176,
                    "percent": 39.8
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 150,
                    "percent": 33.9
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 32,
                    "percent": 7.2
                }
            ],
            "statistics": {
                "mean": 3.28,
                "median": 3.0,
                "sd": 0.89,
                "min": 1.0,
                "max": 5.0,
                "scale": {
                    "min": 1,
                    "max": 5
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/EAU_confiance"
            }
        },
        {
            "code": "EAU_reclamation_traitee",
            "type": "yes_no",
            "label": "Votre réclamation a-t-elle été traitée ?",
            "respondents": 82,
            "missing": 518,
            "multiple": false,
            "chart": "donut",
            "reading": "55 % des répondants ont répondu « Oui ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 45,
                    "percent": 54.9
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 37,
                    "percent": 45.1
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/EAU_reclamation_traitee"
            }
        },
        {
            "code": "EAU_nps",
            "type": "nps",
            "label": "Recommanderiez-vous ce prestataire à un proche, de 0 à 10 ?",
            "respondents": 442,
            "missing": 158,
            "multiple": false,
            "chart": "gauge",
            "reading": "note moyenne de 6,2 sur 10 ; 16 % de promoteurs (9 ou 10) et 53 % de détracteurs (0 à 6).",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 3,
                    "percent": 0.7
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 5,
                    "percent": 1.1
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 19,
                    "percent": 4.3
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 29,
                    "percent": 6.6
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 49,
                    "percent": 11.1
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 62,
                    "percent": 14.0
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 67,
                    "percent": 15.2
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 88,
                    "percent": 19.9
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 49,
                    "percent": 11.1
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 37,
                    "percent": 8.4
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 34,
                    "percent": 7.7
                }
            ],
            "statistics": {
                "mean": 6.15,
                "median": 6.0,
                "sd": 2.24,
                "min": 0.0,
                "max": 10.0,
                "nps": -36.9,
                "promoters": 16.1,
                "passives": 31.0,
                "detractors": 52.9,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/EAU_nps"
            }
        },
        {
            "code": "TEL_usage",
            "type": "yes_no",
            "label": "Utilisez-vous un téléphone mobile ?",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "donut",
            "reading": "98 % des répondants ont répondu « Oui ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 589,
                    "percent": 98.2
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 11,
                    "percent": 1.8
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TEL_usage"
            }
        },
        {
            "code": "TEL_operateur",
            "type": "single",
            "label": "Quel est votre opérateur principal ?",
            "respondents": 589,
            "missing": 11,
            "multiple": false,
            "chart": "hbar",
            "reading": "54 % des répondants ont répondu « Orange Burkina ».",
            "distribution": [
                {
                    "code": "orange-burkina",
                    "label": "Orange Burkina",
                    "count": 316,
                    "percent": 53.7
                },
                {
                    "code": "moov-africa",
                    "label": "Moov Africa",
                    "count": 216,
                    "percent": 36.7
                },
                {
                    "code": "telecel",
                    "label": "Telecel",
                    "count": 57,
                    "percent": 9.7
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TEL_operateur"
            }
        },
        {
            "code": "TEL_satisfaction",
            "type": "scale",
            "label": "Globalement, quelle note de satisfaction donnez-vous à ce service, de 0 à 10 ?",
            "respondents": 589,
            "missing": 11,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 5,9, médiane 6, écart-type 2,0.",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 0,
                    "percent": 0.0
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 7,
                    "percent": 1.2
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 18,
                    "percent": 3.1
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 42,
                    "percent": 7.1
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 62,
                    "percent": 10.5
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 109,
                    "percent": 18.5
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 127,
                    "percent": 21.6
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 99,
                    "percent": 16.8
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 65,
                    "percent": 11.0
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 37,
                    "percent": 6.3
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 23,
                    "percent": 3.9
                }
            ],
            "statistics": {
                "mean": 5.94,
                "median": 6.0,
                "sd": 1.96,
                "min": 1.0,
                "max": 10.0,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TEL_satisfaction"
            }
        },
        {
            "code": "TEL_confiance",
            "type": "scale",
            "label": "Quelle confiance accordez-vous à ce prestataire, de 1 à 5 ?",
            "respondents": 589,
            "missing": 11,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 3,1, médiane 3, écart-type 0,8.",
            "distribution": [
                {
                    "code": "1",
                    "label": "1",
                    "count": 8,
                    "percent": 1.4
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 117,
                    "percent": 19.9
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 271,
                    "percent": 46.0
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 168,
                    "percent": 28.5
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 25,
                    "percent": 4.2
                }
            ],
            "statistics": {
                "mean": 3.14,
                "median": 3.0,
                "sd": 0.83,
                "min": 1.0,
                "max": 5.0,
                "scale": {
                    "min": 1,
                    "max": 5
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TEL_confiance"
            }
        },
        {
            "code": "TEL_reclamation_traitee",
            "type": "yes_no",
            "label": "Votre réclamation a-t-elle été traitée ?",
            "respondents": 122,
            "missing": 478,
            "multiple": false,
            "chart": "donut",
            "reading": "58 % des répondants ont répondu « Non ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 51,
                    "percent": 41.8
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 71,
                    "percent": 58.2
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TEL_reclamation_traitee"
            }
        },
        {
            "code": "TEL_nps",
            "type": "nps",
            "label": "Recommanderiez-vous ce prestataire à un proche, de 0 à 10 ?",
            "respondents": 589,
            "missing": 11,
            "multiple": false,
            "chart": "gauge",
            "reading": "note moyenne de 5,9 sur 10 ; 14 % de promoteurs (9 ou 10) et 60 % de détracteurs (0 à 6).",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 8,
                    "percent": 1.4
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 13,
                    "percent": 2.2
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 22,
                    "percent": 3.7
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 44,
                    "percent": 7.5
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 56,
                    "percent": 9.5
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 108,
                    "percent": 18.3
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 103,
                    "percent": 17.5
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 83,
                    "percent": 14.1
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 69,
                    "percent": 11.7
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 46,
                    "percent": 7.8
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 37,
                    "percent": 6.3
                }
            ],
            "statistics": {
                "mean": 5.92,
                "median": 6.0,
                "sd": 2.28,
                "min": 0.0,
                "max": 10.0,
                "nps": -46.0,
                "promoters": 14.1,
                "passives": 25.8,
                "detractors": 60.1,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TEL_nps"
            }
        },
        {
            "code": "MM_usage",
            "type": "yes_no",
            "label": "Utilisez-vous un service de Mobile Money ?",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "donut",
            "reading": "85 % des répondants ont répondu « Oui ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 510,
                    "percent": 85.0
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 90,
                    "percent": 15.0
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/MM_usage"
            }
        },
        {
            "code": "MM_operateur",
            "type": "single",
            "label": "Quel service de Mobile Money utilisez-vous le plus ?",
            "respondents": 510,
            "missing": 90,
            "multiple": false,
            "chart": "hbar",
            "reading": "46 % des répondants ont répondu « Orange Money ».",
            "distribution": [
                {
                    "code": "orange-money",
                    "label": "Orange Money",
                    "count": 234,
                    "percent": 45.9
                },
                {
                    "code": "moov-money",
                    "label": "Moov Money",
                    "count": 143,
                    "percent": 28.0
                },
                {
                    "code": "wave",
                    "label": "Wave",
                    "count": 133,
                    "percent": 26.1
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/MM_operateur"
            }
        },
        {
            "code": "MM_satisfaction",
            "type": "scale",
            "label": "Globalement, quelle note de satisfaction donnez-vous à ce service, de 0 à 10 ?",
            "respondents": 510,
            "missing": 90,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 6,8, médiane 7, écart-type 1,9.",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 0,
                    "percent": 0.0
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 1,
                    "percent": 0.2
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 4,
                    "percent": 0.8
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 18,
                    "percent": 3.5
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 41,
                    "percent": 8.0
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 73,
                    "percent": 14.3
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 96,
                    "percent": 18.8
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 99,
                    "percent": 19.4
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 74,
                    "percent": 14.5
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 52,
                    "percent": 10.2
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 52,
                    "percent": 10.2
                }
            ],
            "statistics": {
                "mean": 6.75,
                "median": 7.0,
                "sd": 1.93,
                "min": 1.0,
                "max": 10.0,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/MM_satisfaction"
            }
        },
        {
            "code": "MM_confiance",
            "type": "scale",
            "label": "Quelle confiance accordez-vous à ce prestataire, de 1 à 5 ?",
            "respondents": 510,
            "missing": 90,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 3,6, médiane 4, écart-type 0,8.",
            "distribution": [
                {
                    "code": "1",
                    "label": "1",
                    "count": 0,
                    "percent": 0.0
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 45,
                    "percent": 8.8
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 192,
                    "percent": 37.6
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 213,
                    "percent": 41.8
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 60,
                    "percent": 11.8
                }
            ],
            "statistics": {
                "mean": 3.56,
                "median": 4.0,
                "sd": 0.81,
                "min": 2.0,
                "max": 5.0,
                "scale": {
                    "min": 1,
                    "max": 5
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/MM_confiance"
            }
        },
        {
            "code": "MM_reclamation_traitee",
            "type": "yes_no",
            "label": "Votre réclamation a-t-elle été traitée ?",
            "respondents": 71,
            "missing": 529,
            "multiple": false,
            "chart": "donut",
            "reading": "61 % des répondants ont répondu « Oui ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 43,
                    "percent": 60.6
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 28,
                    "percent": 39.4
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/MM_reclamation_traitee"
            }
        },
        {
            "code": "MM_nps",
            "type": "nps",
            "label": "Recommanderiez-vous ce prestataire à un proche, de 0 à 10 ?",
            "respondents": 510,
            "missing": 90,
            "multiple": false,
            "chart": "gauge",
            "reading": "note moyenne de 6,7 sur 10 ; 25 % de promoteurs (9 ou 10) et 44 % de détracteurs (0 à 6).",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 0,
                    "percent": 0.0
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 4,
                    "percent": 0.8
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 14,
                    "percent": 2.7
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 28,
                    "percent": 5.5
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 42,
                    "percent": 8.2
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 67,
                    "percent": 13.1
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 69,
                    "percent": 13.5
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 85,
                    "percent": 16.7
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 75,
                    "percent": 14.7
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 62,
                    "percent": 12.2
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 64,
                    "percent": 12.5
                }
            ],
            "statistics": {
                "mean": 6.72,
                "median": 7.0,
                "sd": 2.22,
                "min": 1.0,
                "max": 10.0,
                "nps": -19.2,
                "promoters": 24.7,
                "passives": 31.4,
                "detractors": 43.9,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/MM_nps"
            }
        },
        {
            "code": "BQ_usage",
            "type": "yes_no",
            "label": "Avez-vous un compte bancaire ?",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "donut",
            "reading": "63 % des répondants ont répondu « Non ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 220,
                    "percent": 36.7
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 380,
                    "percent": 63.3
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/BQ_usage"
            }
        },
        {
            "code": "BQ_operateur",
            "type": "single",
            "label": "Quelle est votre banque principale ?",
            "respondents": 220,
            "missing": 380,
            "multiple": false,
            "chart": "hbar",
            "reading": "34 % des répondants ont répondu « Coris Bank ».",
            "distribution": [
                {
                    "code": "coris-bank",
                    "label": "Coris Bank",
                    "count": 74,
                    "percent": 33.6
                },
                {
                    "code": "ecobank",
                    "label": "Ecobank",
                    "count": 59,
                    "percent": 26.8
                },
                {
                    "code": "uba",
                    "label": "UBA",
                    "count": 55,
                    "percent": 25.0
                },
                {
                    "code": "boa",
                    "label": "BOA",
                    "count": 32,
                    "percent": 14.5
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/BQ_operateur"
            }
        },
        {
            "code": "BQ_satisfaction",
            "type": "scale",
            "label": "Globalement, quelle note de satisfaction donnez-vous à ce service, de 0 à 10 ?",
            "respondents": 220,
            "missing": 380,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 6,4, médiane 6, écart-type 1,9.",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 0,
                    "percent": 0.0
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 1,
                    "percent": 0.5
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 3,
                    "percent": 1.4
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 10,
                    "percent": 4.5
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 21,
                    "percent": 9.5
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 30,
                    "percent": 13.6
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 46,
                    "percent": 20.9
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 46,
                    "percent": 20.9
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 34,
                    "percent": 15.5
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 18,
                    "percent": 8.2
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 11,
                    "percent": 5.0
                }
            ],
            "statistics": {
                "mean": 6.42,
                "median": 6.0,
                "sd": 1.86,
                "min": 1.0,
                "max": 10.0,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/BQ_satisfaction"
            }
        },
        {
            "code": "BQ_confiance",
            "type": "scale",
            "label": "Quelle confiance accordez-vous à ce prestataire, de 1 à 5 ?",
            "respondents": 220,
            "missing": 380,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 3,3, médiane 3, écart-type 0,9.",
            "distribution": [
                {
                    "code": "1",
                    "label": "1",
                    "count": 4,
                    "percent": 1.8
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 38,
                    "percent": 17.3
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 86,
                    "percent": 39.1
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 69,
                    "percent": 31.4
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 23,
                    "percent": 10.5
                }
            ],
            "statistics": {
                "mean": 3.31,
                "median": 3.0,
                "sd": 0.94,
                "min": 1.0,
                "max": 5.0,
                "scale": {
                    "min": 1,
                    "max": 5
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/BQ_confiance"
            }
        },
        {
            "code": "BQ_reclamation_traitee",
            "type": "yes_no",
            "label": "Votre réclamation a-t-elle été traitée ?",
            "respondents": 39,
            "missing": 561,
            "multiple": false,
            "chart": "donut",
            "reading": "51 % des répondants ont répondu « Non ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 19,
                    "percent": 48.7
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 20,
                    "percent": 51.3
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/BQ_reclamation_traitee"
            }
        },
        {
            "code": "BQ_nps",
            "type": "nps",
            "label": "Recommanderiez-vous ce prestataire à un proche, de 0 à 10 ?",
            "respondents": 220,
            "missing": 380,
            "multiple": false,
            "chart": "gauge",
            "reading": "note moyenne de 6,3 sur 10 ; 19 % de promoteurs (9 ou 10) et 53 % de détracteurs (0 à 6).",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 2,
                    "percent": 0.9
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 1,
                    "percent": 0.5
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 6,
                    "percent": 2.7
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 19,
                    "percent": 8.6
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 19,
                    "percent": 8.6
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 31,
                    "percent": 14.1
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 39,
                    "percent": 17.7
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 40,
                    "percent": 18.2
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 21,
                    "percent": 9.5
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 18,
                    "percent": 8.2
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 24,
                    "percent": 10.9
                }
            ],
            "statistics": {
                "mean": 6.3,
                "median": 6.0,
                "sd": 2.26,
                "min": 0.0,
                "max": 10.0,
                "nps": -34.1,
                "promoters": 19.1,
                "passives": 27.7,
                "detractors": 53.2,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/BQ_nps"
            }
        },
        {
            "code": "SAN_usage",
            "type": "yes_no",
            "label": "Avez-vous fréquenté un établissement de santé public ces trois derniers mois ?",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "donut",
            "reading": "50 % des répondants ont répondu « Oui ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 301,
                    "percent": 50.2
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 299,
                    "percent": 49.8
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/SAN_usage"
            }
        },
        {
            "code": "SAN_operateur",
            "type": "single",
            "label": "Quel établissement avez-vous fréquenté ?",
            "respondents": 301,
            "missing": 299,
            "multiple": false,
            "chart": "hbar",
            "reading": "66 % des répondants ont répondu « CHU Yalgado Ouédraogo ».",
            "distribution": [
                {
                    "code": "chu-yalgado",
                    "label": "CHU Yalgado Ouédraogo",
                    "count": 199,
                    "percent": 66.1
                },
                {
                    "code": "cma-secteur-30",
                    "label": "CMA du secteur 30",
                    "count": 102,
                    "percent": 33.9
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/SAN_operateur"
            }
        },
        {
            "code": "SAN_satisfaction",
            "type": "scale",
            "label": "Globalement, quelle note de satisfaction donnez-vous à ce service, de 0 à 10 ?",
            "respondents": 301,
            "missing": 299,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 5,2, médiane 5, écart-type 2,0.",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 3,
                    "percent": 1.0
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 3,
                    "percent": 1.0
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 19,
                    "percent": 6.3
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 42,
                    "percent": 14.0
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 45,
                    "percent": 15.0
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 45,
                    "percent": 15.0
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 69,
                    "percent": 22.9
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 41,
                    "percent": 13.6
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 18,
                    "percent": 6.0
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 10,
                    "percent": 3.3
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 6,
                    "percent": 2.0
                }
            ],
            "statistics": {
                "mean": 5.21,
                "median": 5.0,
                "sd": 2.0,
                "min": 0.0,
                "max": 10.0,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/SAN_satisfaction"
            }
        },
        {
            "code": "SAN_confiance",
            "type": "scale",
            "label": "Quelle confiance accordez-vous à ce prestataire, de 1 à 5 ?",
            "respondents": 301,
            "missing": 299,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 2,9, médiane 3, écart-type 0,9.",
            "distribution": [
                {
                    "code": "1",
                    "label": "1",
                    "count": 13,
                    "percent": 4.3
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 88,
                    "percent": 29.2
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 131,
                    "percent": 43.5
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 63,
                    "percent": 20.9
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 6,
                    "percent": 2.0
                }
            ],
            "statistics": {
                "mean": 2.87,
                "median": 3.0,
                "sd": 0.86,
                "min": 1.0,
                "max": 5.0,
                "scale": {
                    "min": 1,
                    "max": 5
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/SAN_confiance"
            }
        },
        {
            "code": "SAN_reclamation_traitee",
            "type": "yes_no",
            "label": "Votre réclamation a-t-elle été traitée ?",
            "respondents": 39,
            "missing": 561,
            "multiple": false,
            "chart": "donut",
            "reading": "79 % des répondants ont répondu « Non ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 8,
                    "percent": 20.5
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 31,
                    "percent": 79.5
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/SAN_reclamation_traitee"
            }
        },
        {
            "code": "SAN_nps",
            "type": "nps",
            "label": "Recommanderiez-vous ce prestataire à un proche, de 0 à 10 ?",
            "respondents": 301,
            "missing": 299,
            "multiple": false,
            "chart": "gauge",
            "reading": "note moyenne de 5,5 sur 10 ; 10 % de promoteurs (9 ou 10) et 67 % de détracteurs (0 à 6).",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 5,
                    "percent": 1.7
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 8,
                    "percent": 2.7
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 22,
                    "percent": 7.3
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 29,
                    "percent": 9.6
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 34,
                    "percent": 11.3
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 56,
                    "percent": 18.6
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 47,
                    "percent": 15.6
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 38,
                    "percent": 12.6
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 31,
                    "percent": 10.3
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 20,
                    "percent": 6.6
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 11,
                    "percent": 3.7
                }
            ],
            "statistics": {
                "mean": 5.45,
                "median": 5.0,
                "sd": 2.32,
                "min": 0.0,
                "max": 10.0,
                "nps": -56.5,
                "promoters": 10.3,
                "passives": 22.9,
                "detractors": 66.8,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/SAN_nps"
            }
        },
        {
            "code": "TRA_usage",
            "type": "yes_no",
            "label": "Avez-vous utilisé un transport collectif ces trois derniers mois ?",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "donut",
            "reading": "52 % des répondants ont répondu « Non ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 287,
                    "percent": 47.8
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 313,
                    "percent": 52.2
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TRA_usage"
            }
        },
        {
            "code": "TRA_operateur",
            "type": "single",
            "label": "Quel transport avez-vous utilisé le plus ?",
            "respondents": 287,
            "missing": 313,
            "multiple": false,
            "chart": "hbar",
            "reading": "62 % des répondants ont répondu « SOTRACO ».",
            "distribution": [
                {
                    "code": "sotraco",
                    "label": "SOTRACO",
                    "count": 178,
                    "percent": 62.0
                },
                {
                    "code": "cars-interurbains",
                    "label": "Cars interurbains",
                    "count": 109,
                    "percent": 38.0
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TRA_operateur"
            }
        },
        {
            "code": "TRA_satisfaction",
            "type": "scale",
            "label": "Globalement, quelle note de satisfaction donnez-vous à ce service, de 0 à 10 ?",
            "respondents": 287,
            "missing": 313,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 5,8, médiane 6, écart-type 1,9.",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 0,
                    "percent": 0.0
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 1,
                    "percent": 0.3
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 10,
                    "percent": 3.5
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 18,
                    "percent": 6.3
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 44,
                    "percent": 15.3
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 53,
                    "percent": 18.5
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 64,
                    "percent": 22.3
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 49,
                    "percent": 17.1
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 22,
                    "percent": 7.7
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 12,
                    "percent": 4.2
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 14,
                    "percent": 4.9
                }
            ],
            "statistics": {
                "mean": 5.81,
                "median": 6.0,
                "sd": 1.9,
                "min": 1.0,
                "max": 10.0,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TRA_satisfaction"
            }
        },
        {
            "code": "TRA_confiance",
            "type": "scale",
            "label": "Quelle confiance accordez-vous à ce prestataire, de 1 à 5 ?",
            "respondents": 287,
            "missing": 313,
            "multiple": false,
            "chart": "gauge",
            "reading": "moyenne 3,1, médiane 3, écart-type 0,8.",
            "distribution": [
                {
                    "code": "1",
                    "label": "1",
                    "count": 2,
                    "percent": 0.7
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 69,
                    "percent": 24.0
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 134,
                    "percent": 46.7
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 71,
                    "percent": 24.7
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 11,
                    "percent": 3.8
                }
            ],
            "statistics": {
                "mean": 3.07,
                "median": 3.0,
                "sd": 0.82,
                "min": 1.0,
                "max": 5.0,
                "scale": {
                    "min": 1,
                    "max": 5
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TRA_confiance"
            }
        },
        {
            "code": "TRA_reclamation_traitee",
            "type": "yes_no",
            "label": "Votre réclamation a-t-elle été traitée ?",
            "respondents": 19,
            "missing": 581,
            "multiple": false,
            "chart": "donut",
            "reading": "68 % des répondants ont répondu « Non ».",
            "distribution": [
                {
                    "code": "oui",
                    "label": "Oui",
                    "count": 6,
                    "percent": 31.6
                },
                {
                    "code": "non",
                    "label": "Non",
                    "count": 13,
                    "percent": 68.4
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TRA_reclamation_traitee"
            }
        },
        {
            "code": "TRA_nps",
            "type": "nps",
            "label": "Recommanderiez-vous ce prestataire à un proche, de 0 à 10 ?",
            "respondents": 287,
            "missing": 313,
            "multiple": false,
            "chart": "gauge",
            "reading": "note moyenne de 5,7 sur 10 ; 12 % de promoteurs (9 ou 10) et 66 % de détracteurs (0 à 6).",
            "distribution": [
                {
                    "code": "0",
                    "label": "0",
                    "count": 5,
                    "percent": 1.7
                },
                {
                    "code": "1",
                    "label": "1",
                    "count": 6,
                    "percent": 2.1
                },
                {
                    "code": "2",
                    "label": "2",
                    "count": 10,
                    "percent": 3.5
                },
                {
                    "code": "3",
                    "label": "3",
                    "count": 21,
                    "percent": 7.3
                },
                {
                    "code": "4",
                    "label": "4",
                    "count": 36,
                    "percent": 12.5
                },
                {
                    "code": "5",
                    "label": "5",
                    "count": 47,
                    "percent": 16.4
                },
                {
                    "code": "6",
                    "label": "6",
                    "count": 64,
                    "percent": 22.3
                },
                {
                    "code": "7",
                    "label": "7",
                    "count": 40,
                    "percent": 13.9
                },
                {
                    "code": "8",
                    "label": "8",
                    "count": 23,
                    "percent": 8.0
                },
                {
                    "code": "9",
                    "label": "9",
                    "count": 22,
                    "percent": 7.7
                },
                {
                    "code": "10",
                    "label": "10",
                    "count": 13,
                    "percent": 4.5
                }
            ],
            "statistics": {
                "mean": 5.73,
                "median": 6.0,
                "sd": 2.2,
                "min": 0.0,
                "max": 10.0,
                "nps": -53.7,
                "promoters": 12.2,
                "passives": 22.0,
                "detractors": 65.9,
                "scale": {
                    "min": 0,
                    "max": 10
                }
            },
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/TRA_nps"
            }
        },
        {
            "code": "PROF_genre",
            "type": "profile",
            "label": "Sexe",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "hbar",
            "reading": "53 % des répondants ont répondu « Homme ».",
            "distribution": [
                {
                    "code": "f",
                    "label": "Femme",
                    "count": 270,
                    "percent": 45.0
                },
                {
                    "code": "m",
                    "label": "Homme",
                    "count": 320,
                    "percent": 53.3
                },
                {
                    "code": "na",
                    "label": "Préfère ne pas répondre",
                    "count": 10,
                    "percent": 1.7
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/PROF_genre"
            }
        },
        {
            "code": "PROF_age",
            "type": "profile",
            "label": "Tranche d'âge",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "hbar",
            "reading": "37 % des répondants ont répondu « 25-34 ans ».",
            "distribution": [
                {
                    "code": "18_24",
                    "label": "18-24 ans",
                    "count": 147,
                    "percent": 24.5
                },
                {
                    "code": "25_34",
                    "label": "25-34 ans",
                    "count": 223,
                    "percent": 37.2
                },
                {
                    "code": "35_44",
                    "label": "35-44 ans",
                    "count": 133,
                    "percent": 22.2
                },
                {
                    "code": "45_54",
                    "label": "45-54 ans",
                    "count": 54,
                    "percent": 9.0
                },
                {
                    "code": "55_plus",
                    "label": "55 ans et plus",
                    "count": 43,
                    "percent": 7.2
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/PROF_age"
            }
        },
        {
            "code": "PROF_region",
            "type": "profile",
            "label": "Région",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "hbar",
            "reading": "52 % des répondants ont répondu « Centre (Ouagadougou) ».",
            "distribution": [
                {
                    "code": "centre",
                    "label": "Centre (Ouagadougou)",
                    "count": 309,
                    "percent": 51.5
                },
                {
                    "code": "hauts_bassins",
                    "label": "Hauts-Bassins (Bobo-Dioulasso)",
                    "count": 127,
                    "percent": 21.2
                },
                {
                    "code": "other",
                    "label": "Autre région",
                    "count": 164,
                    "percent": 27.3
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/PROF_region"
            }
        },
        {
            "code": "PROF_activite",
            "type": "profile",
            "label": "Situation d'activité",
            "respondents": 600,
            "missing": 0,
            "multiple": false,
            "chart": "hbar",
            "reading": "32 % des répondants ont répondu « Indépendant(e) / commerçant(e) ».",
            "distribution": [
                {
                    "code": "employee",
                    "label": "Salarié(e)",
                    "count": 190,
                    "percent": 31.7
                },
                {
                    "code": "self_employed",
                    "label": "Indépendant(e) / commerçant(e)",
                    "count": 192,
                    "percent": 32.0
                },
                {
                    "code": "student",
                    "label": "Étudiant(e)",
                    "count": 132,
                    "percent": 22.0
                },
                {
                    "code": "unemployed",
                    "label": "Sans emploi",
                    "count": 61,
                    "percent": 10.2
                },
                {
                    "code": "retired",
                    "label": "Retraité(e)",
                    "count": 25,
                    "percent": 4.2
                }
            ],
            "statistics": {},
            "links": {
                "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/q/PROF_activite"
            }
        }
    ],
    "links": {
        "self": "https://dev.consomaction.bf/api/v1/results/barometre-services-essentiels-vague-1",
        "html": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1",
        "csv": "https://dev.consomaction.bf/resultats/barometre-services-essentiels-vague-1/donnees.csv"
    },
    "notice": "Données agrégées : aucune donnée individuelle n'est publiée."
}