Consumer alerts
Product recalls, Mobile Money scams, illegal price rises, shortages: every alert is checked by our team before publication, with its sources.
Calls and text messages posing as an operator’s customer service ask you to “validate a transaction” by giving your PIN or dialling a sequence of keys. Several members lost their entire balance.
Whole country Orange Burkina
Some resellers charge more than the capped price for 6 kg butane cylinders. The approved price must be displayed at every outlet.
Centre
A batch of imported infant formula powder is withdrawn after non-compliant tests. The batch number is printed under the tin. Pharmacies and shops must remove the products.
Whole country
Several filling stations in Bobo-Dioulasso have run out of petrol and diesel. Roadside resale at inflated prices has been reported.
Hauts-Bassins
During hot spells, load shedding is scheduled. The supplier must publish the schedule by neighbourhood. A bill cannot increase because of power cuts.
Whole country SONABEL
Members report an undisclosed unfavourable exchange rate on transfers within the region, on top of the displayed fees.
Whole country
Very cheap chargers sold in markets overheat abnormally; two fires have been reported.
Whole country
Works on the network are causing low pressure and cuts. The supplier announces a gradual return to normal.
Centre ONEA
An alert is published only after verification by the Consom’Action team using identified sources (authorities, press releases, field checks, cross-checked reports). Sources are listed on each alert.