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Barometers

Measure, then measure again

The same questions, asked at regular intervals, to track how the situation evolves.

All results
Have you ever filed a complaint with your operator? 0% 10% 20% 30% 40% 15% Wave 1 Aug 2025 n = 180 24% Wave 2 Feb 2026 n = 240 25% Wave 3 Aug 2026 n = 300
Have you ever filed a complaint with your operator?
Wave 1 Aug 202515%n = 180
Wave 2 Feb 202624%n = 240
Wave 3 Aug 202625%n = 300

3 waves · Banks and Mobile Money

Mobile Money barometer

Every six months, the same questions on fee clarity, satisfaction and complaints among Mobile Money users.

Tracked question: “Have you ever filed a complaint with your operator?” Indicator: answered “Yes”.

See the barometer
Do you have a bank account? 0% 10% 20% 30% 40% 50% 37% Wave 1 Sep 2026 n = 600
Do you have a bank account?
Wave 1 Sep 202637%n = 600

2 waves · Energy and water

Essential services barometer

Every quarter, the same questionnaire on electricity, water, telecoms, Mobile Money, banks, health and transport, with a trust score for each operator.

Tracked question: “Do you have a bank account?” Indicator: answered “Yes”.

See the barometer