October 2026 · Ouagadougou · Resolution confirmed
Frais prélevés sur un retrait supérieurs au tarif affiché en agence, sans explication.
Banks and Mobile Money · Ouagadougou
Coris Bank International
Verified profile
Commercial bank and mobile payment service (Coris Money).
Indicators
3
Complaints
100 %
Response rate
66.7 %
Confirmed resolution
27.3 h
Average response time
0
No response within the deadline
Period: Oct 31, 2025 to Oct 31, 2026.
12-month trend
- Nov : Received 0, Answers 0
- Dec : Received 0, Answers 0
- Jan : Received 0, Answers 0
- Feb : Received 0, Answers 0
- Mar : Received 0, Answers 0
- Apr : Received 0, Answers 0
- May : Received 0, Answers 0
- Jun : Received 0, Answers 0
- Jul : Received 1, Answers 1
- Aug : Received 0, Answers 0
- Sep : Received 1, Answers 1
- Oct : Received 1, Answers 1
Latest published complaints
July 2026 · Ouagadougou · Resolution disputed
Virement reçu avec retard de plusieurs jours, pénalités de retard de mon côté.
Only cases whose complainant agreed to anonymous publication are shown.
Related alerts
No alert related to this company.
How the indicators are computed
- Complaints: cases filed on Consom’Action and linked to the company over the last 12 months.
- Response rate: share of cases sent to the company that received an answer, among those whose deadline has passed or that were already answered.
- Average response time: time between sending the case and the company’s first answer.
- Confirmed resolution: share of answered cases for which the consumer personally confirmed the problem is solved.
- No response: cases whose deadline (72 hours by default) passed without an answer.
- Complaints are reviewed by our team before being sent; complainants’ contact details are shared only with their consent.
“Listening company” label: at least 20 complaints, a response rate of at least 90% and confirmed resolution of at least 70% over a rolling 12 months. The association may withdraw it in case of observed breaches.