Question 240 to 10 score
Would you recommend this provider to a friend, from 0 to 10?
n = 510 respondents
| Answer | Count | Percentage |
|---|---|---|
| 0 | 0 | 0.0% |
| 1 | 4 | 0.8% |
| 2 | 14 | 2.7% |
| 3 | 28 | 5.5% |
| 4 | 42 | 8.2% |
| 5 | 67 | 13.1% |
| 6 | 69 | 13.5% |
| 7 | 85 | 16.7% |
| 8 | 75 | 14.7% |
| 9 | 62 | 12.2% |
| 10 | 64 | 12.5% |
| Mean | 6.7 | |
| Median | 7.0 | |
| Standard deviation | 2.2 | |
| NPS | -19.2 | |
How to read: average score of 6.7 out of 10; 25% promoters (9 or 10) and 44% detractors (0 to 6). 90 people did not answer.