Overbilling on a SONABEL meter in Bobo-Dioulasso
After our mediation, 47 households in sector 22 had their bills corrected and received a credit for the disputed period.
Case no. 1,482 · handled in 34 daysConsumer protection association · Burkina Faso
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surveys carried out with Consomètre
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SONABEL power cuts: what impact on your household and your business?
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Orange Money and Moov Money fees: are they clear to you?
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What we see on the ground
Cost of living
Price of a bag of rice: our surveys in six Ouagadougou markets
From Rood Woko to Sankaryaaré, the gap reaches 2,500 FCFA for a 25 kg bag. Our surveyors recorded prices over three weeks.
Practical guide
ONEA bill: five points to check before paying
Meter reading, consumption band, meter maintenance fees: our guide helps you spot an error and challenge it.
Advocacy
Mobile network quality: we met ARCEP
Consom'Action handed over the results of 4,127 testimonies on data outages and asked for a public indicator per municipality.
Current campaigns
Acting together, where it matters
Food
The right weight: a baguette is 200 grams
Our weighings in 120 bakeries show baguettes of 160 to 185 g sold at the fixed price. Sign for regular checks and for the weight to be displayed.
4,812 signatures
goal 10,000
Health
Street medicines: let us protect our families
Community talks in markets and bus stations to explain the risks of medicines sold outside pharmacies, with partner CSPS.
32 municipalities visited
goal 50
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Consumers helping each other
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Association life by Équipe Consom’Action · Bobo-Dioulasso
4 weeks ago
Balances truquées sur certains marchés
Retail and prices by Issouf Kiemtoré · Bobo-Dioulasso
4 weeks ago
Tarifs des taxis-motos après la hausse du carburant
Transport by Arouna Sawadogo · Ouahigouya
1 month ago
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