Portrait coming soon
President
Representation and advocacy
The association
Consumers, for consumers.
Founded in Ouagadougou by users tired of having no recourse, Consom'Action is an independent, non-profit association that informs, supports and represents consumers in Burkina Faso.
Who we are
A grassroots association
Consom'Action brings together women and men from all walks of life: market traders, teachers, students, civil servants, retirees. We share one conviction: an informed and organised consumer is a respected consumer.
We hold help desks in markets, receive complaints, carry out price surveys and engage with businesses and regulatory authorities. Our independence rests on our members' subscriptions and on a charter that rules out any funding in exchange for a favourable opinion.
Our missions
Four ways to defend yourself
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Inform
Practical guides, price surveys and bill breakdowns so you know your rights before you buy or pay.
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Support
Listening, guidance and mediation when you face a dispute with a trader, an operator or a public service.
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Measure
With Consomètre, we gather consumers' experience and publish verifiable data, together with its methodology.
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Represent
We carry consumers' voice to ministries, regulators (ARCEP, ARSE) and businesses.
In numbers
Our work since 2022
12
members with up-to-date subscriptions
23
reports handled since 2022
0
surveys carried out with Consomètre
1,391
participations in surveys
Team
The executive board
Board members are elected by the general meeting for three years. Portraits will be published once validated by the association.
Portrait coming soon
Secretary general
Coordination and association life
Portrait coming soon
Treasurer
Finances and transparency
How to act
Everyone can help advance consumer rights
Report an abuse
Price, weight, bill, service: describe the situation and we will look into it.
Report