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Barometer · CA-DATA-2026-006

Essential services barometer

Every quarter, the same questionnaire on electricity, water, telecoms, Mobile Money, banks, health and transport, with a trust score for each operator.

Aggregate data: no individual data is published.

Download

  • Aggregate CSV · 3.8 KB
    One row per answer option or data point, ready for a spreadsheet.     Download
  • JSON · 51.0 KB
    Same content, structured, identical to the API response.     Download
  • Trust scores (CSV) · 1.6 KB
    Trust score by operator and wave, with confidence interval.     Download
  • Data dictionary · 2.1 KB
    Description of variables, columns and codes.     Download

Methodology

Full series of a barometer: same questionnaire at each wave, trend of recurring questions (summary indicator for each published wave). Trust score = 40% satisfaction + 30% trust + 15% complaints dealt with + 15% normalised NPS, out of 100. When no complaint was filed, the other weights are rescaled. An operator is only rated with at least 30 respondents; the 95% confidence interval accounts for the spread of individual answers and the uncertainty of the complaint resolution rate.

Cite this dataset

Consom'Action Burkina (2026). Essential services barometer [dataset]. Reference CA-DATA-2026-006. Licence Open Database License (ODbL) 1.0. https://dev.consomaction.bf/en/donnees/barometre-services-essentiels

Reuse conditions

  • Credit Consom'Action and the dataset reference (CA-DATA-…) in any publication or application.
  • Do not present results as representative of the whole population: samples are non-probability.
  • State the update date and status (final) of the data used.
  • Do not attempt to re-identify people: files only contain aggregates.
  • Report any error to donnees@consomaction.bf.