September 2026 · Ouagadougou · Resolution confirmed
Facture d’électricité multipliée par trois ce mois-ci alors que le compteur était en panne ; aucune visite de contrôle.
Energy and water · Ouagadougou
ONEA
Verified profile
National water and sanitation office: urban drinking water supply.
Indicators
3
Complaints
66.7 %
Response rate
50 %
Confirmed resolution
80 h
Average response time
1
No response within the deadline
Period: Oct 31, 2025 to Oct 31, 2026.
12-month trend
- Nov : Received 0, Answers 0
- Dec : Received 0, Answers 0
- Jan : Received 0, Answers 0
- Feb : Received 0, Answers 0
- Mar : Received 1, Answers 0
- Apr : Received 0, Answers 1
- May : Received 0, Answers 0
- Jun : Received 0, Answers 0
- Jul : Received 0, Answers 0
- Aug : Received 1, Answers 0
- Sep : Received 1, Answers 1
- Oct : Received 0, Answers 0
Latest published complaints
March 2026 · Ouagadougou · Company replied
Branchement payé il y a trois mois, toujours pas réalisé malgré plusieurs relances à l’agence.
Only cases whose complainant agreed to anonymous publication are shown.
Related alerts
Information
Information
Energy and water
Water supply disruptions in several neighbourhoods
Works on the network are causing low pressure and cuts. The supplier announces a gradual return to normal.
Centre ONEA
How the indicators are computed
- Complaints: cases filed on Consom’Action and linked to the company over the last 12 months.
- Response rate: share of cases sent to the company that received an answer, among those whose deadline has passed or that were already answered.
- Average response time: time between sending the case and the company’s first answer.
- Confirmed resolution: share of answered cases for which the consumer personally confirmed the problem is solved.
- No response: cases whose deadline (72 hours by default) passed without an answer.
- Complaints are reviewed by our team before being sent; complainants’ contact details are shared only with their consent.
“Listening company” label: at least 20 complaints, a response rate of at least 90% and confirmed resolution of at least 70% over a rolling 12 months. The association may withdraw it in case of observed breaches.