October 2026 · Ouagadougou · Resolution confirmed
Forfait internet de 30 jours épuisé en quelques jours sans usage inhabituel ; le service client ne donne pas de détail de consommation.
Telecoms · Ouagadougou
Orange Burkina
Listening company
Verified profile
Mobile, internet and Mobile Money (Orange Money) operator.
Indicators
21
Complaints
95 %
Response rate
78.9 %
Confirmed resolution
24 h
Average response time
1
No response within the deadline
Period: Oct 31, 2025 to Oct 31, 2026.
12-month trend
- Nov : Received 0, Answers 0
- Dec : Received 1, Answers 1
- Jan : Received 2, Answers 2
- Feb : Received 2, Answers 2
- Mar : Received 2, Answers 2
- Apr : Received 2, Answers 2
- May : Received 2, Answers 2
- Jun : Received 2, Answers 1
- Jul : Received 2, Answers 2
- Aug : Received 2, Answers 2
- Sep : Received 2, Answers 2
- Oct : Received 2, Answers 1
Latest published complaints
September 2026 · Ouagadougou · Resolution confirmed
Transfert d’argent débité de mon compte mais jamais reçu par le destinataire depuis une semaine.
August 2026 · Ouagadougou · Resolution confirmed
Forfait internet de 30 jours épuisé en quelques jours sans usage inhabituel ; le service client ne donne pas de détail de consommation.
July 2026 · Ouagadougou · Resolution confirmed
Transfert d’argent débité de mon compte mais jamais reçu par le destinataire depuis une semaine.
June 2026 · Ouagadougou · Resolution confirmed
Forfait internet de 30 jours épuisé en quelques jours sans usage inhabituel ; le service client ne donne pas de détail de consommation.
May 2026 · Ouagadougou · Resolution confirmed
Transfert d’argent débité de mon compte mais jamais reçu par le destinataire depuis une semaine.
Only cases whose complainant agreed to anonymous publication are shown.
Related alerts
Critical
Scam
Banks and Mobile Money
Scam: fake Mobile Money agents asking for your PIN
Calls and text messages posing as an operator’s customer service ask you to “validate a transaction” by giving your PIN or dialling a sequence of keys. Several members lost their entire balance.
Whole country Orange Burkina
How the indicators are computed
- Complaints: cases filed on Consom’Action and linked to the company over the last 12 months.
- Response rate: share of cases sent to the company that received an answer, among those whose deadline has passed or that were already answered.
- Average response time: time between sending the case and the company’s first answer.
- Confirmed resolution: share of answered cases for which the consumer personally confirmed the problem is solved.
- No response: cases whose deadline (72 hours by default) passed without an answer.
- Complaints are reviewed by our team before being sent; complainants’ contact details are shared only with their consent.
“Listening company” label: at least 20 complaints, a response rate of at least 90% and confirmed resolution of at least 70% over a rolling 12 months. The association may withdraw it in case of observed breaches.