Governance · Year 2026
Independent, and we show it
Consom’Action and the associations of the regional network publish every year their independence rules, their funding, the studies carried out and declined, and how your data is protected.
Independence charter
Ten commitments binding Consom’Action and every partner association of the network.
Provisional text, subject to adoption by the governing bodies of the network associations.
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Article 1 · Editorial independence
Questionnaires, analysis and the publication of results are the sole responsibility of the association. No funder, sponsor or partner may change their content.
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Article 2 · Publication of all public-interest results
Results of public-interest studies are published in full, including when they are unfavourable to a funder or partner.
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Article 3 · Funding transparency
Funding sources are published every year by category, with their share of resources. No source may exceed 40% of annual resources without being disclosed.
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Article 4 · No conflicts of interest
A study is declined when its sponsor has a direct interest in the result or demands a veto over publication. Declined requests are counted and explained in the annual report.
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Article 5 · Public method
The method of every study (population, recruitment, weighting, margin of error, limits) is published with the results and may be audited.
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Article 6 · Personal data protection
Respondents’ data is never sold or passed on by name. Only aggregates are published, and every processing operation is declared to the competent national authority.
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Article 7 · Separation of activities
Services to companies (mediation, label) are kept separate from the production of public indicators; teams and decisions are distinct.
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Article 8 · Federal governance
Each partner association remains in charge of its national publications and takes part in the network’s common decisions with an equal vote.
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Article 9 · Right of reply
Any company or institution mentioned has a right of reply published next to the results that concern it.
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Article 10 · Review and revision
The charter is assessed every year by an external audit whose conclusions are published; its revision is adopted by the governing bodies of each association.
Funding
Breakdown of the year’s resources by category.
Transparency report
Studies carried out over the last 12 months (as of October 31, 2026), by type and by sponsor, computed automatically from the platform.
6 studies carried out
By type
- Own initiative of the association6
By sponsor
- Consom’Action and network associations6
Declined study requests
No declined request · Aggregated reasons: requesters’ names are never published.
Personal data
Summary of the processing register and the competent data protection authorities in each country.
Processing register (summary)
| Processing | Purpose | Legal basis | Retention |
|---|---|---|---|
| Member accounts and memberships | Managing the community, memberships and the member card | Contract (membership) and consent | 3 years after the last activity |
| Survey answers | Measuring consumer opinion, aggregated results only | Consent | Individual data: 24 months; aggregates: unlimited |
| Panel and missions | Selecting panelists, following missions and rewards | Consent and contract | 3 years after leaving the panel |
| Complaints and mediation | Handling complaints and forwarding them to the companies concerned | Legitimate interest in consumer protection | 5 years after closure |
| Alerts and newsletter | Sending consumer alerts and the newsletter | Consent (double opt-in) | Until unsubscription |
Authorities and declarations by country
| Country | Association | Authority | Declaration no. |
|---|---|---|---|
| Burkina Faso | Consom’Action | CIL — Commission for Information Technology and Liberties | Declaration in progress |
| Mali | Voix des consommateurs du Mali (démonstration) | APDP — Personal Data Protection Authority | APDP-DEMO-2026-001 |
| Niger | Voix des consommateurs du Niger (démonstration) | HAPDP — High Authority for Personal Data Protection | Declaration in progress |
Hosting
Where your data is and how it is protected.
- Hosting location
- European Union (certified data centre), encrypted replica of the backups
- Provider
- Hosting provider under a data processing agreement
- Encryption
- TLS 1.2+ in transit; contact details of members, complainants and partners encrypted in the database (AES-256); encrypted backups.
- Sovereign option
- Hosting in the region (Burkina Faso, Côte d’Ivoire or Senegal) offered as an option, at the request of a partner association or a national authority.