Question 80 to 10 score
Would you recommend this service to someone close to you?
n = 300 respondents
| Answer | Count | Percentage |
|---|---|---|
| 0 | 6 | 2.0% |
| 1 | 28 | 9.3% |
| 2 | 39 | 13.0% |
| 3 | 37 | 12.3% |
| 4 | 36 | 12.0% |
| 5 | 30 | 10.0% |
| 6 | 30 | 10.0% |
| 7 | 37 | 12.3% |
| 8 | 40 | 13.3% |
| 9 | 16 | 5.3% |
| 10 | 1 | 0.3% |
| Mean | 4.8 | |
| Median | 5.0 | |
| Standard deviation | 2.5 | |
| NPS | -63.0 | |
How to read: average score of 4.8 out of 10; 6% promoters (9 or 10) and 69% detractors (0 to 6).