Question 120 to 10 score
Would you recommend this provider to a friend, from 0 to 10?
n = 442 respondents
| Answer | Count | Percentage |
|---|---|---|
| 0 | 3 | 0.7% |
| 1 | 5 | 1.1% |
| 2 | 19 | 4.3% |
| 3 | 29 | 6.6% |
| 4 | 49 | 11.1% |
| 5 | 62 | 14.0% |
| 6 | 67 | 15.2% |
| 7 | 88 | 19.9% |
| 8 | 49 | 11.1% |
| 9 | 37 | 8.4% |
| 10 | 34 | 7.7% |
| Mean | 6.2 | |
| Median | 6.0 | |
| Standard deviation | 2.2 | |
| NPS | -36.9 | |
How to read: average score of 6.2 out of 10; 16% promoters (9 or 10) and 53% detractors (0 to 6). 158 people did not answer.