Question 180 to 10 score
Would you recommend this provider to a friend, from 0 to 10?
n = 589 respondents
| Answer | Count | Percentage |
|---|---|---|
| 0 | 8 | 1.4% |
| 1 | 13 | 2.2% |
| 2 | 22 | 3.7% |
| 3 | 44 | 7.5% |
| 4 | 56 | 9.5% |
| 5 | 108 | 18.3% |
| 6 | 103 | 17.5% |
| 7 | 83 | 14.1% |
| 8 | 69 | 11.7% |
| 9 | 46 | 7.8% |
| 10 | 37 | 6.3% |
| Mean | 5.9 | |
| Median | 6.0 | |
| Standard deviation | 2.3 | |
| NPS | -46.0 | |
How to read: average score of 5.9 out of 10; 14% promoters (9 or 10) and 60% detractors (0 to 6). 11 people did not answer.