Question 420 to 10 score
Would you recommend this provider to a friend, from 0 to 10?
n = 287 respondents
| Answer | Count | Percentage |
|---|---|---|
| 0 | 5 | 1.7% |
| 1 | 6 | 2.1% |
| 2 | 10 | 3.5% |
| 3 | 21 | 7.3% |
| 4 | 36 | 12.5% |
| 5 | 47 | 16.4% |
| 6 | 64 | 22.3% |
| 7 | 40 | 13.9% |
| 8 | 23 | 8.0% |
| 9 | 22 | 7.7% |
| 10 | 13 | 4.5% |
| Mean | 5.7 | |
| Median | 6.0 | |
| Standard deviation | 2.2 | |
| NPS | -53.7 | |
How to read: average score of 5.7 out of 10; 12% promoters (9 or 10) and 66% detractors (0 to 6). 313 people did not answer.