Skip to content
FR EN
Final results Published on 30 August 2026

Overall, are you satisfied with your Mobile Money service?

From the results of the survey “Mobile Money: are fees clear to users?”

Share
Share on WhatsApp Share on Facebook

Question 6Satisfaction scale

Overall, are you satisfied with your Mobile Money service?

n = 300 respondents

Overall, are you satisfied with your Mobile Money service? Favourable answers 0% 25% 50% 75% 100% All respondents 10 29 25 28 8 36%
Overall, are you satisfied with your Mobile Money service? (n = 300)
AnswerCountPercentage
Very dissatisfied3110.3%
Dissatisfied8729.0%
Neutral7525.0%
Satisfied8428.0%
Very satisfied237.7%
Mean2.9
Median3.0
Standard deviation1.1
Two most favourable answers (%)35.7

How to read: 36% of respondents chose “very satisfied” or “satisfied”.