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Final results Published on 30 August 2026

Over the last 6 months, have you experienced any of these problems?

From the results of the survey “Mobile Money: are fees clear to users?”

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Question 9Multiple choice

Over the last 6 months, have you experienced any of these problems?

n = 300 respondents

Over the last 6 months, have you experienced any of these problems? 0% 10% 20% 30% 40% 50% Failed or blocked transfer 37% Undisclosed fees 41% Scam or fraud attempt 33% Service unavailable (network) 43% Customer service unreachable 28% No problem 8%
Over the last 6 months, have you experienced any of these problems? (n = 300)
AnswerCountPercentage
Failed or blocked transfer11237.3%
Undisclosed fees12441.3%
Scam or fraud attempt9832.7%
Service unavailable (network)13043.3%
Customer service unreachable8528.3%
No problem258.3%
Several answers allowed: the total exceeds 100%.

How to read: 43% of respondents mentioned “Service unavailable (network)”. Several answers were allowed.