Health
Consomètre
Consom'Action's measurement tool
Your experience counts.
Share your experience. Make your voice heard. Help produce data that counts.
surveys carried out
responses in total
results published in open access
barometers tracked over time
Open surveys
Give your opinion in a few minutes
One question per screen, from your phone. You can stop and pick up again later.
No open surveys in this theme.
Latest published results
What consumers say
Every figure is published with its sample size, period and limitations.
Health
Provisional resultsHow do patients perceive the quality of listening in the health system?
26 %
agree or strongly agree — “The health workers listened carefully and took time to answer my questions.”
Energy and water
Final resultsEssential services barometer, wave 1
88 %
answered “Yes” — Is your household connected to the power grid?
Banks and Mobile Money
Final resultsMobile Money: are fees clear to users?
34 %
agree or strongly agree — “I know the exact fee before confirming a transaction.”
Barometers
Measure, then measure again
The same questions, asked at regular intervals, to track how the situation evolves.
Banks and Mobile Money · 3 waves
Mobile Money barometer
Question asked in every wave: “Have you ever filed a complaint with your operator?” Share of “yes” answers.
Calendar
Upcoming releases
-
15 April 2027
Essential services trust index, Q1 2027
Index · Planned
-
15 July 2027
Essential services trust index, Q2 2027
Index · Planned
Studies on request
Want to survey consumers?
Institutions, NGOs, researchers, local authorities: Consom'Action designs and distributes independent studies to its community. Results of general interest are published on Consomètre.
Request a study- Co-designed questionnaireOur research officers review your questions to avoid bias.
- Targeted distributionBy region, age or usage, via WhatsApp, Facebook and our branches.
- Guaranteed independencePublic editorial charter, no promotional questions accepted.
Methodology and trust
Your answers are protected
Confidentiality
No name is requested. Responses are kept separate from your contact details and published only in aggregate form, from 30 responses upwards (any waiver is justified and the sample size is always shown).
Consent
Before each survey, you read what your answers will be used for. You can stop at any time and ask for your data to be deleted.
Formalities with the CIL
This processing is governed by Law No. 001-2021/AN on the protection of individuals with regard to the processing of personal data; its declaration to the Commission de l'Informatique et des Libertés (CIL) of Burkina Faso is in progress.
Published method
Population, recruitment method, sample size, period and limitations accompany every result. We do not claim to represent the whole country.